Warranty

Manufacturer Warranties

Queenwish Jewelers guarantees all our jewelry pieces are of the highest quality workmanship. Our rings are carefully checked during manufacturing and then inspected again before shipping to make sure they are free of blemishes or defects of any kind. If you are not satisfied with our products for any reason whatsoever, you may return it to us within the first 30 days for a full refund. For our Queenwish Tungsten Rings line, the money back guarantee period is 45 days. After the the 30 or 45 day inspection period, our rings are each backed by a manufacturer's warranty. Different manufacturers offer different warranties. Please see below for details on each manufacturer's warranty. Please Note: These are not our warranties, so if we should go out of business someday, your warranty remains in effect through the manufacturer. Other retailers only offer their own warranty that will no longer be valid when they go out of business.

Queenwish Rings Free Lifetime Warranty

All Queenwish jewelry is made to the highest standards using quality materials and expert craftsmanship. Our products are guaranteed to be free of defects. Any jewelry that fails to meet our standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work, simply contact the jeweler where you purchased your ring. Your jeweler will work with Queenwish to get your ring replaced, if there is a confirmed defect or size exchange. If your ring style is no longer being manufactured, a similar style may be substituted. Any third-party alterations to the ring, except for engraving, will void the warranty. Queenwish will replace the ring only. Custom rings are non-refundable. If a warranty claim needs to be made on a custom ring, Queenwish will charge the custom fee.  Any engraving or custom work will have to be redone, at the customer's expense. The warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch-proof. The warranty strictly covers the ring, not the inlay. Inlay damage is considered normal wear and tear. Please be aware that some inlays are exposed and could be more prone to damage. Stones that happen to fall out throughout the lifetime of the ring are not covered. There is a fee to replace any lost or damaged stones. All alternative metal rings are refundable within 45 days of the date shipped. Refunds do not cover engravings, custom fees, or shipping. All shipping expenses incurred for any warranty work is the responsibility of the retailer. All precious metal rings can only be returned within 45 days in new condition. There is an additional 20% fee charged for all Queenwish Gold Rings if the return or exchange item is damaged, scratched, stolen package without insurance, or engraved. All precious metal ring returns must be approved before being sent in, please contact us first. Any precious metal rings sent to us will be sent back if not approved. Please adhere to all safety instructions and insure your ring when you send it back for any reason. We do not cover any loss or damages during shipment, as we have no control over the ring until it is received. Please note that any Customs Taxes accrued through shipping are the sole responsibility of the recipient.

Lifetime Sizing Warranty: Due to the hardness of alternative metals, they cannot be resized like traditional gold or platinum rings. Therefore, if your finger size changes, you will need a brand new ring in a different size. Queenwish will exchange your ring for a different size for as long as you own the ring. Simply contact your jeweler to arrange a size exchange. Queenwish will only replace the ring for a different size not a different style. Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. Queenwish is not responsible for any sentimental value of the original jewelry. Shipping fees are the consumer/retailers' responsibility. Your jeweler may charge other fees. Please check with your jeweler regarding their fees. Please Note: - Warranty does not cover normal wear, including scratches. - Warranty applies to original purchaser only and is not transferable. - Alterations to the ring, excluding engraving, will void the warranty. - Warranty does not cover redoing engraving, only replacement of the ring. - Shipping fees are the responsibility of the consumer/retailer. - Queenwish is not responsible for the sentimental or intrinsic value of the original ring. - Ring can only be replaced for the exact same style and width. - Queenwish may substitute a similar style in case a certain ring style has been discontinued.

How to use your Lifetime Replacement Warranty

To utilize any of our manufacturers' warranties, just follow this simple three step process: Go to the “Contact Us” page and send us a message. Please be sure to select “Lifetime Replacement” in the drop down menu in the subject field and reference your invoice number when telling us why you want to exercise your Lifetime Replacement Policy. Queenwish Jewelers will reply within 1 business day to validate the replacement and provide information about how to properly return your ring. Please send the ring and return authorization slip in a padded envelope. You may use any shipping service of your choosing, such as FedEx, UPS or US Post Office. Be sure to ship your item fully insured, and request a tracking number. International customers are responsible for "to" and "from" shipping costs of exchanges/returns.

If you want to use the Lifetime Replacement Warranty, please e-mail us.